Customer Survey

    Ratings

    Sales and Marketing

    Inside sales people are knowledgeable.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Stock and price checks are fast and accurate.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Prices are competitive.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Lexington is our primary source for carbide tipped tools.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Lexington's Rep adds value to the product line.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    I am satisfied with Lexington's order process.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Communication

    Responds quickly to emergencies.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Sales people are polite and courteous.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Quote response meets my needs.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Quotes are accurate.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Good communications are provided.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Product and Shipment Support

    Deliveries are timely.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Deliveries are accurate.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Technical support meets my needs.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Packaging meets my needs.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Pricing on 48 hour cutter promo is competitive.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Ethics and Policy

    Returns policy meets my needs.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Problems are resolved quickly.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Problems are resolved effectively.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Lexington stands behind its products.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Lexington is easy to conduct business with.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Quality

    Specials are of high quality.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Standards are of high quality.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Quality is consistent.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Quality is more important than price.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Appearance of product is important.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    ISO certification is important.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Overall I am satisfied with Lexington's quality.

    Strongly Disagree
    1
    2
    3
    4
    5
    Strongly Agree

    Questions

    How likely is it that you would recommend that your company do more business with Lexington Cutter?

    Least Likely
    1
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    3
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    5
    6
    7
    8
    9
    10
    Most Likely

    Do you participate in the Hunting for Sales Promo in the fall?

    Yes
    No

    Contact Information